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Contact Us
SHIPPING
General information
- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- CLICK HERE to see if we ship to your country.
- All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Care team
International Shipping
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ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
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This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
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For NZ customers and NZ deliveries:
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We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
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Please consider shopping on our local NZ website (https://www.culturekings.co.nz/). We generally offer better shipping options on deliveries into NZ.
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Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
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All orders are shipped from our dispatch center via Australia Post.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
NZ: https://www.nzpost.co.nz/tools/tracking
US: https://tools.usps.com/go/TrackConfirmAction_input
RETURNS & EXCHANGES
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- All returns must be received within 30 days of the purchase date.
- Face mask, underwear and earrings cannot be returned due to hygiene reasons
- Gift cards can not be returned and are not redeemable for cash.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Once your return has been processed, you will receive a confirmation email from our team.
- Final Sale items can not be returned.
CLICK HERE to start your online return
Change of Mind – Not in Love
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.
You must provide to us the:
- returned goods (post or instore) - with tags attached;
- tax invoice; and
- the payment details (refunds can only be paid to the credit card used at purchase).
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
We will not accept the following goods returned for Change of Mind:
- Face Mask;
- Swimwear;
- Underwear;
- Gift Cards;
- Final Sale Items; and
- Earrings
*For change of mind you must pay the postage costs or return instore for free.
When returning goods please ensure;
- All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
- Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning (excluding those returned under the 30-DAY FREE SHOE RETURNS AND EXCHANGES policy)
Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item - You can either pay by weight at the Post Office or CLICK HERE to create your $8.95 AUD return label (Australian customers only)
- CLICK HERE to start your online return
- We offer free return shipping on any full price shoe purchase over $100 within Australia!
- Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Request your free return label via orders@culturekings.com.au
Conditions: - Please ensure the shoe box is shipped back inside a parcel box & do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return
- Shoes must be returned within 30 days of receiving your item
- We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item
Does Not Match Description / Faulty Goods
Please contact our Customer Care team via orders@culturekings.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
If you have purchased an item for Culture Kings and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:
- Full Refund;
- Replacement; or
- Store Credit.
and you must provide to us the:
- returned goods (post or instore)
- tax invoice; and
- the payment details (refunds can only be paid to the credit card used at purchase).
*We will pay the shipping costs for all faulty or mismatched description items, upon proof of shipping costs paid by you.
- If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift